Your Security is Our Priority

We provide an enterprise-grade, secure platform for buyers and sellers. Your data and transactions are protected at every step.

Platform Security & Infrastructure

Our platform is built on a secure and resilient infrastructure, featuring continuous monitoring and a detailed incident response plan to keep your data safe.

Security Standards

We follow established information-security practices and continuously enhance our security framework to protect your data.

End-to-End Encryption

All data is encrypted in transit (TLS 1.2) and at rest (AES-256) to ensure your information is always secure.

Continuous Security Testing

We conduct regular third-party penetration testing to proactively identify and resolve potential vulnerabilities.

Real-Time Monitoring

Our systems are monitored 24/7, with real-time updates available at status.marketplacehub.com.

Automated Backup Systems

We have automated backup systems, business continuity, and disaster recovery plans to ensure your data is never lost.

Incident Response

We maintain documented incident response procedures to ensure swift and effective action.

Identity & Access Management

We provide robust tools to control who can access your account and data, including SSO, 2FA, and role-based permissions.

Enterprise Authentication

We support Single Sign-On (SSO) and SAML options for secure and easy authentication.

Role-Based Access Controls (RBAC)

Our platform includes Owner, Admin, and User roles with granular permissions to control access to your account.

Workspace Isolation

Your data is completely separated from other users and projects at the workspace level.

Session Security

We enforce automatic timeout policies and secure session management to protect your account from unauthorized access.

Active Tracking

All data-related activities are tracked for security reviews and compliance verification.

Two-Factor Authentication (2FA)

Protect your account and data with an extra layer of security using two-factor authentication.

Privacy & Compliance

We are GDPR compliant and adhere to global privacy laws. You have full control over the data you share with us.

GDPR Compliant

We are fully committed to GDPR compliance and have a dedicated Data Protection Officer. A DPA is available upon request.

Global Privacy Frameworks

We comply with major privacy laws, including CCPA/CPRA, LGPD (Brazil), PIPEDA (Canada), APPI (Japan), and the Privacy Act (Australia).

Secure Payment Processing

Card payments are handled by our payment provider — we never store full card numbers on our own systems.

Data Control

We provide tools and APIs that allow you to manage and delete your data as needed.

Data Subject Rights

We fully support your rights to access, delete, and port your data.

Accessibility & Privacy

Our platform is designed to be accessible and is compliant with WCAG 2.1 Level AA.

FAQ · Updated weekly

Frequently Asked Questions

Here are some common questions about our security and privacy practices.

Still wondering?

Our team replies within a few hours, Mon–Fri.

Talk to us Read docs

01 Is my payment information secure?

Yes. Card payments are handled by our payment provider rather than stored on our own systems, so your card details are encrypted and processed in their secure environment.

02 How do you protect my personal data?

We protect your personal data through a combination of encryption, access controls, and regular security testing. We are GDPR compliant and adhere to global privacy laws, so you can be confident that your data is handled with the utmost care.

03 How do you protect against fraud?

We use a variety of tools and techniques to detect and prevent fraud on our platform. We monitor transactions for suspicious activity and have a dedicated team that investigates and responds to potential fraud cases.

04 How can I protect my account?

You can protect your account by using a strong, unique password and enabling two-factor authentication (2FA). We also recommend that you never share your password with anyone and that you log out of your account when you are finished using it.

05 Where is my data stored?

Your data is stored in secure, certified data centers. We use a combination of physical and digital security measures to protect our servers and ensure that your data is always safe.

06 What should I do if I find a security vulnerability?

If you believe you have found a security vulnerability on our platform, please report it to us at security@marketplacehub.com. We take all security reports seriously and will work with you to resolve the issue as quickly as possible.

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