Thank you for choosing to be part of our community at MarketplaceHub ("Company", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at [email protected].
If you are a merchant selling through MarketplaceHub, see section 11. Sections 1 to 10 describe the personal information we hold about you, as the person with an account. Section 11 describes the separate and narrower set of information we handle about your customers when we sync your orders — where you are the controller and we act only as your processor.
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website or otherwise when you contact us.
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Website .
We automatically collect certain information when you visit, use or navigate the Website . This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website , and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.
In Short: In some regions, such as the European Economic Area (EEA) and United Kingdom (UK), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
If you have questions or comments about this notice, you may email us at [email protected] or by post to:
MarketplaceHub Ltd
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ, United Kingdom
Registered in England and Wales, company number 13815249
In Short: When we sync a merchant's orders, we handle a small amount of personal information about that merchant's customers. The merchant decides what happens to it; we act only on their instructions.
This section is about a different relationship from the rest of this notice. Everything above concerns the personal information of the person who holds an account with us. This section concerns the personal information of a merchant's own customers — the buyers who place orders on the marketplaces and stores a merchant connects to MarketplaceHub.
For this information the merchant is the controller and MarketplaceHub is the processor. The merchant decides why it is held and for how long, within the limits set out below. We process it only to provide the service the merchant has asked for, and on their instructions. We do not use it for our own purposes: no marketing, no personalisation, no profiling, no advertising, and we never sell it or share it with anyone for their own use.
When a merchant connects a sales channel and enables order sync, an order brings with it:
That is the whole set, and it is deliberately smaller than what the marketplaces would give us. We do not request the marketplace's customer or buyer profile object, and we do not ask for a store's full order history — only the recent orders needed to keep a merchant's workspace current. We hold no payment card details at any point.
Our lawful basis is the performance of our contract with the merchant. We do not market to buyers, so there is no consent for a buyer to give or withdraw to us; a buyer exercises their rights through the merchant, who is the controller.
We charge some merchants based on the total value of the orders we process. That calculation uses order values only — the order reference, the dates, the amounts, the currency and any refunds. No part of a buyer's identity is used for billing or held in our billing records.
Buyer identity is erased 24 months after the most recent order that uses it, and sooner where the marketplace an order came from requires it: 30 days for orders from Amazon, which is Amazon's own rule for information obtained through its API. A scheduled process removes the name, phone number, email address and shipping address, leaving the order itself intact — orders are a financial record both the merchant and we need to keep.
Where a buyer has ordered more than once, each order counts on the rule for the marketplace it came from, and the details are kept until the last of those periods has passed. So a returning customer's details are not removed while any of their orders is still recent, and a shorter marketplace rule never shortens the period for orders placed somewhere else.
Backups are kept on a rolling seven-day window, so erased details remain recoverable from a backup for at most seven days after erasure and then age out on their own.
Amazon is the only marketplace with a shorter rule today. Should another introduce one, it will apply the same way — to the information obtained from that marketplace only — and will be named here and in the policy for that marketplace.
Where a marketplace provides a deletion channel, we implement it. For Shopify we support the three mandatory privacy webhooks: a request for a customer's data, a request to erase a customer, and a request to erase a shop. A shop erasure removes that store's connection and the imported product data held for it. A merchant may also ask us directly, at [email protected], to erase their customers' information.
A buyer who wants their information corrected or erased should contact the merchant they bought from, who is the controller. Merchants can reach us at [email protected].
