Questions about connecting WooCommerce
What your store needs, what changes in it, and what happens when you disconnect.
Still wondering?
Our team replies within a few hours, Mon–Fri.
What does my store need?
WordPress 7.0 or later, WooCommerce 11.0 or later and PHP 7.4 or later, served over HTTPS, with permalinks set to anything but Plain. Then install the free MarketplaceHub for WooCommerce plugin from Plugins in your WordPress admin.
Is it safe to connect my store?
Yes. Your store asks you to approve an API key for MarketplaceHub, and you can delete it in WooCommerce at any time. We keep the key encrypted and never see your WordPress password.
Will connecting change anything in my store?
Not on its own. Importing only reads your products. Your store is written to when you publish products to it, send price and stock to it, or ship, cancel or refund one of its orders.
How quickly do changes in my store reach MarketplaceHub?
The plugin tells us within minutes when a product, its stock, a category or an order changes. WordPress runs the plugin's tasks when someone visits your store, so a very quiet store can take a little longer. A regular check runs underneath, so nothing is missed.
My host or a security plugin blocks MarketplaceHub. What do I allow?
Allow requests whose user agent is MarketplaceHub/1.0 (+https://marketplacehub.com), or the paths /wp-json/wc/v3/ and /wp-json/wc-marketplacehub/v1/. Your store's key still protects them. Your store stays connected while it is blocked, and MarketplaceHub tells you when it happens.
What happens if I disconnect or delete the plugin?
The plugin deletes our key in your store and we stop working with it. Your products and orders stay as they are, in your store and in MarketplaceHub, so connecting again picks up where you left off.