Alerts & Monitoring

The silent failure is the expensive one.

An expired marketplace token does not announce itself. It just stops your stock updates and lets you oversell for a fortnight. Automation is only worth having if it tells you when it stops.

  • Failing, and back again
  • Fix it from the alert
  • Email only for what you choose
Four categories

What you get told about

Alerts are grouped by category. So you can care a lot about one kind and not at all about another.

Marketplace health

A connection that goes unauthorised or starts erroring raises an alert. So does its recovery, so you know the problem is really over.

Recovered · eBay UK is working again

Imports & syncs

Job finished, job failed, feed rejected by the marketplace. Including the outcome of the feeds you sent, which is where silent problems usually hide.

Feed rejected · 4 of 120 items on Amazon UK

AI runs & pricing

A batch that has finished and is waiting for review. Or a repricing sweep summed up in one row, not three hundred.

Repricing sweep · 300 prices changed

Orders & team

New-order digests. And receipts for invites and role changes, so account access never changes out of sight.

Invite sent · sam@yourshop.co.uk, Fulfilment
Where alerts reach you
A bell with a count
always in the app
A toast
while you are working
A full page
you can filter
Email
for any category you opt in
How it behaves

Designed not to become noise

An alert system you learn to ignore is worse than none. These rules keep it readable.

Repeats collapse

When the same problem comes back, it updates its existing row and shows a count. No stack of forty near-identical lines.

Stock feed failed · eBay UK× 40

Mute what you don't need

Muting is per person and per category. Your fulfilment assistant can keep order alerts and drop pricing ones, without changing anything for you.

Muted for you · AI runs & pricing

A button, not a hunt

Where there is an obvious fix, it is on the alert. Retry the failed import, re-check the connection, re-run the products the AI could not process.

AI batch · 7 products not processedRe-run
Digging in

When you need the detail

An alert tells you something happened. These tell you exactly what.

Marketplace logs

Every call to a marketplace, with the request we sent and the response we got back. Filterable, and linked to the orders or products involved.

Upload reports

The marketplace's own verdict on a listing you sent, per SKU, in its own words. Accepted, warned, or rejected and why.

Job history

What ran, when, and how it ended. So “did the overnight sync really happen?” is a question you can answer without asking us.

Your account, or the whole platform?

Alerts in the app are about your account: your feeds, your connections, your jobs. The platform itself has its own public status page.

Security & status

Questions about alerts

Where alerts appear, who sees them, and how much control you have over the volume.

Still wondering?

Our team replies within a few hours, Mon–Fri.

Do I have to be logged in to find out something broke?

No. Alerts live in the app: a bell with a count, a toast while you are working, and a full page you can filter. You can also opt any category into email. Marketplace connection failures are the one most people want in their inbox.

Are alerts per account or per person?

Both, on purpose. An account-level event, such as a failed sync or a dead connection, is visible to everyone who has access to that area. Each person has their own read state, so a colleague clearing it does not hide it from you. Personal receipts, like an invite you sent, go only to you.

Will busy days flood me?

High-frequency events are rolled into digests rather than sent one by one. Repeats collapse into a single row with a count, and anything you do not want is muted per category. The goal is a feed that is worth reading, not a complete transcript.

What can I do directly from an alert?

Retry a failed import, re-verify a marketplace connection, and re-run the products an AI batch could not process. Where a fix needs a decision from you, the alert links to the screen where you make it.

How would I know a marketplace connection has expired?

The platform notices when a call is rejected as unauthorised, rather than waiting for you to spot missing updates. That raises a health alert with a re-authorise path. Once the connection works again, it raises the recovery too.

Is there a public status page?

Yes. status.marketplacehub.com covers the platform itself. Alerts in the app are about your account: your feeds, your connections, your jobs.

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