Alerts & Monitoring

The silent failure
is the expensive one.

An expired marketplace token doesn't announce itself — it just stops your stock updates and lets you oversell for a fortnight. Automation is only worth having if it tells you when it stops.

  • Connection health: unauthorised, failing, and back again
  • Import, sync, AI and pricing outcomes — not just the failures
  • Fix it from the alert: retry the import, verify the connection
  • Per-person choices about what's worth an email and what isn't
Notifications · 3 unread Live
Marketplace health eBay UK needs re-authorising
Import & sync Stock feed failed — Retry
Orders 6 new orders since 08:00
Escalates to email for the categories you choose

What you get told about

Alerts are grouped by category, so you can care a lot about one kind and not at all about another.

Marketplace health

A connection that goes unauthorised or starts erroring raises an alert — and so does its recovery, so you know the problem is actually over.

Imports & syncs

Job finished, job failed, feed rejected by the marketplace. Including the outcome of the feeds you submitted, which is where silent problems usually hide.

AI runs & pricing

A batch that's finished and waiting for review, or a repricing sweep summarised into one row rather than three hundred.

Orders & team

New-order digests, and receipts for invites and role changes so account access isn't something that happens invisibly.

Designed not to become noise

An alert system you learn to ignore is worse than none. These are the rules that keep it readable.

Repeats collapse

The same problem recurring updates its existing row and shows a count, instead of stacking forty near-identical lines in your feed.

Mute what you don't need

Muting is per person and per category. Your fulfilment assistant can keep order alerts and drop pricing ones without changing anything for you.

A button, not a hunt

Where there's an obvious fix, it's on the alert: retry the failed import, re-check the connection, re-run the products the AI couldn't process.

When you need the detail

An alert tells you something happened. These are where you find out exactly what.

Marketplace logs

Every call to a marketplace, with the request we sent and the response we got back — filterable, and linked to the orders or products involved.

Upload reports

The marketplace's own verdict on a submitted listing, per SKU, in its own words — accepted, warned, or rejected and why.

Job history

What ran, when, and how it ended — so "did the overnight sync actually happen?" is a question you can answer without asking us.

FAQ · Updated weekly

Frequently Asked Questions

Where alerts appear, who sees them, and how much control you have over the volume.

Still wondering?

Our team replies within a few hours, Mon–Fri.

01 Do I have to be logged in to find out something broke?
No. Alerts live in the app — a bell with a count, a toast while you're working, and a full page you can filter — but you can opt any category into email as well. Marketplace connection failures are the one most people want in their inbox.
02 Are alerts per account or per person?
Both, deliberately. An account-level event — a failed sync, a dead connection — is visible to everyone who has access to that area, and each person has their own read state, so your colleague clearing it doesn't hide it from you. Personal receipts, like an invite you sent, go only to you.
03 Will busy days flood me?
High-frequency events are rolled into digests rather than sent one by one, repeats collapse into a single row with a count, and anything you don't want is muted per category. The goal is a feed that's worth reading, not a complete transcript.
04 What can I do directly from an alert?
Retry a failed import, re-verify a marketplace connection, and re-run the products an AI batch couldn't process. Where a fix needs a decision from you, the alert links to the screen where you make it.
05 How would I know a marketplace connection has expired?
The platform notices when a call is rejected as unauthorised rather than waiting for you to spot missing updates. That raises a health alert with a re-authorise path, and raises the recovery too once the connection works again.
06 Is there a public status page?
Yes — status.marketplacehub.com covers the platform itself. Alerts in the app are about your account: your feeds, your connections, your jobs.

No questions in this category.

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