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Order Management

One queue. Every marketplace.

Orders from every channel you sell on land in the same list, in the same shape. Ship them, cancel them, refund them and print for them from here. The marketplace is told for you.

Bring your orders in See what you can do
  • Carrier, service and tracking
  • Refund in full or line by line
  • Tracking for each package
What you can do

Everything you would otherwise do twice

Each marketplace has its own words for the same thing. Orders come in with their full status history and are normalised, so the queue reads the same whichever channel the sale came from.

Ship with tracking

Enter the ship date, carrier, service and tracking number. The marketplace is updated directly, so the buyer's notification and your metrics both fire on time.

Cancel with a reason

Pick the reason the marketplace expects and cancel from here. No tab-hopping to find the right dropdown in someone else's seller portal.

Refund precisely

Refund the whole order, or set item price, item tax, shipping, shipping tax and promotions one by one. Always in the order's own currency.

Split shipments

An order that leaves in three boxes shows three packages. Each has its own status and tracking, and the line statuses follow them.

Channel by channel

All four channels in. Each answers back its own way.

Orders come from Amazon, eBay, Shopify and Etsy through their own order APIs, with the full status history, not just “new” and “shipped”. What you can send back depends on the channel.

Channel Ship Cancel Refund Good to know
Amazon Yes Yes Yes Orders Amazon ships for you (FBA) are view only.
eBay Yes Yes Yes Always treated as an order you ship yourself.
Shopify Yes Yes Yes The last 60 days of orders. That is Shopify's own limit.
Etsy Yes No No Shipment only. Etsy's API is read-only for payments.
Not starting from an empty list
Your recent order history comes in when a channel is connected.
The queue

Built for a morning shift

The list is on the left and the order is on the right. You never lose your place.

  1. 1

    Status chips

    One click shows only what is unshipped, only what is cancelled, or everything. Search by order id when a customer emails you about one.

  2. 2

    Everything on one pane

    Items, line status, packages, ship-to address and buyer contact. No opening four accordions to find the postcode.

  3. 3

    Kept in step

    Orders are pulled again on a schedule. A status changed on the marketplace shows up here too. This is not a one-way snapshot.

Knock-on effects

An order is a signal, not just a job

Orders live in the same platform as your pricing and stock. So a sale can do more than sit in a list.

It can move your price

A new order is the freshest demand signal you get. It can start a repricing pass on that channel straight away, inside your guardrails.

Repricing · New order on eBay, pass started
Smart Pricing

It can find you

New-order digests arrive in the app, and by email if you want them there. A quiet channel waking up does not wait for you to check.

Digest · 3 new orders on Etsy
Alerts and monitoring

You can just ask about it

An AI assistant you connect can read your orders. If you granted it that permission, it can also confirm a shipment with tracking.

Assistant · Shipment confirmed, AB123456789GB
AI assistant access

It leaves a trail

Every call to a marketplace is logged with its request and response. A disputed confirmation or refund becomes a question with an answer.

Logged · Refund sent to Amazon, request and response kept
Who does what

Clear lines on who ships, and who sees what

Some orders are shipped by someone else. Some people only need the orders. The queue respects both.

Amazon ships it? Buttons hidden.

Orders Amazon fulfils for you, like FBA, cannot be shipped, cancelled or refunded from here. You still see the order, its items and its status.

View only · Fulfilled by Amazon

Your warehouse can own orders

Name your warehouse system as the owner of orders. Nothing is blocked: the Orders page can still ship, and asks you first.

Asks first · Orders owned by your warehouse system

Orders access, nothing else

Access is given per section. A fulfilment assistant can have orders only: no pricing rules, no billing, no marketplace credentials.

Access · Orders only

Questions about order management

Which channels, which actions, and how the data stays honest.

Still wondering?

Our team replies within a few hours, Mon–Fri.

Talk to us Read the docs

Which marketplaces do orders come from?
All four — Amazon, eBay, Shopify and Etsy — through their own order APIs, with the full status history rather than just "new" and "shipped". What you can send back differs by channel: Amazon, eBay and Shopify take shipment, cancellation and refund; Etsy takes shipment only, because its API is read-only for payments. Shopify serves the last 60 days of orders, which is Shopify's own limit.

Does confirming a shipment here notify the buyer?
Yes. The confirmation goes to the marketplace, which owns the buyer notification and your on-time metrics. That's the point of doing it here rather than keeping a spreadsheet alongside.

Can I refund part of an order?
Yes. The refund form breaks an order down into item price, item tax, shipping, shipping tax and promotion amounts, and takes a cancelled quantity where the marketplace expects one. Fill in only what you're refunding.

What about orders placed before I signed up?
The pull brings in your recent order history when a channel is connected, so you're not starting from an empty list. How far back depends on what the marketplace exposes.

What about orders the marketplace ships for me, like Amazon FBA?
Those cannot be shipped, cancelled or refunded from here, and the buttons are hidden on them. Amazon is already doing it, so a confirmation sent from here would be a second answer to a question Amazon has answered. You will still see the order, its items and its status. Only Amazon reports a fulfilment channel; an eBay, Shopify or Etsy order is always treated as one you ship yourself.

My warehouse system handles fulfilment. Does that change anything?
You can name it the owner of orders, which records who is expected to ship, cancel and refund. Nothing is ever blocked either way: if your system owns them, the Orders page still ships from here and asks first, and if MarketplaceHub owns them, a shipment pushed over the API is accepted and the response says so. No marketplace can be the owner, because whether a marketplace ships an order is decided one order at a time.

Do I still need Seller Central?
For day-to-day fulfilment, cancellations and refunds, no. Account-level things — payouts, appeals, tax settings, performance notifications — still live with the marketplace, and always will.

Can a team member handle orders without seeing everything else?
Yes. Access is granted per section, so a fulfilment assistant can be given orders and nothing else — no pricing rules, no billing, no marketplace credentials.

Can Amazon ship my orders from other channels?
Yes, if you sell with FBA. Amazon Multi-Channel Fulfillment ships an eBay, Etsy, Shopify or Walmart order from your FBA stock: you see Amazon's fee first, the tracking goes back to the channel, and the order shows it as shipped by Amazon. A store can also send its new orders automatically, under a fee cap and a daily cap. It is in early access. How it works.

Can I see which orders come from Amazon Business buyers?
Yes. An order from an Amazon Business buyer has a Business label, and one filter shows only those orders. The order says "Buyer type: Amazon Business", and the API returns it as IsBusinessOrder. MarketplaceHub does not create VAT invoices for them: Amazon's VAT Calculation Service does that.

Do Amazon Prime orders stand out?
Yes. A Prime order has a Prime label, one filter shows only Prime orders, and the "Prime first" sort puts them on top. Each order shows the ship-by and deliver-by dates Amazon promised the buyer. The bell warns you when a Prime order you ship must go within 24 hours, and again if it is late, and Needs you lists the Prime orders to ship today. For Seller Fulfilled Prime, choose your Amazon shipping template in an import's Marketplace Defaults, or set it on live listings from Products. Buying Prime shipping labels through Amazon is not available yet.

Related features

Feature Smart Pricing A new order can start a repricing pass, inside your guardrails. Feature AI assistant access Let an assistant you connect read orders and confirm shipments. Feature Alerts and monitoring New-order digests in the app, or by email.

Every marketplace order, in one queue

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