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Shopify integration · Orders

Shopify orders in. Fulfilments and refunds back.

Orders come in from your store. Fulfilments with tracking, cancellations and refunds go back to Shopify, from the same queue you use for your other channels.

Connect your Shopify store See how orders flow
  • Order notices plus a regular check
  • Fulfil line by line, with tracking
  • Refunds go the way the buyer paid
Orders in

Every Shopify order, as it happens

As they are placed

Shopify tells us when an order is created, changed, cancelled or fulfilled. A regular check runs underneath, so a missed notice does not lose an order.

Where it was placed

The order shows where Shopify says it came from.

Online store Draft order Point of sale Mobile app

The last 60 days

Shopify serves only the last 60 days of orders to an app unless it is approved for more, and we do not ask for more. Older orders stay in Shopify.

Status that follows Shopify
  1. Pending Waits here until it is paid
  2. Unshipped Paid, and no line has gone yet
  3. Partly shipped Some of its lines have gone
  4. Shipped Every line has gone
Also marked
Cancelled Refunded
Back to Shopify

You press the action. We send it to Shopify.

Three actions go back from the order, from the same queue you use for your other channels.

  1. 1

    Fulfilment with tracking

    Confirm the lines you shipped, with the tracking number and carrier. Ship one line of three, and only that line is marked fulfilled in Shopify.

    Tracking is optional on Shopify's side.

    Fulfilled · Line 1 of 3 · Royal Mail
  2. 2

    Cancellation

    Pick one of Shopify's own reasons. Shopify can only cancel a whole order, so every line is cancelled. The buyer is not refunded by a cancellation.

    Customer Declined payment Fraud Inventory Staff Other
    Cancelled · All 3 lines · no money moved
  3. 3

    Refund

    Set the amount for each line. We ask Shopify how the order was paid and refund the same way, never above what Shopify says can still be refunded.

    Your reason is saved as a note on the refund.

    Refunded · £12.00 to the original payment
Order management on every channel
Buyer details

Only what Shopify sends

We show only what Shopify sends, and we say so when it holds something back.

Shopify can withhold them

Shopify protects buyer name, email, phone and address. If it holds some back, the order says which detail Shopify withheld, and that you can still see it in Shopify.

They are not kept for ever

Buyer identity is erased 24 months after the most recent order that uses it. The order itself stays.

Read how in our privacy policy.

Guardrails

Shopify's rules, told to you first

Some limits come from Shopify. We follow them, and we tell you when one applies.

One cancel, every line

Shopify cancels a whole order. The cancel dialog warns you first, and says the buyer is not refunded.

Before you confirm · All 3 lines will be cancelled

Never more than is left

A refund never goes above what Shopify says can still be refunded.

Limit · £18.00 can still be refunded

One confirmation, once

A fulfilment can trigger Shopify's shipping notice to the buyer. So the same confirmation is never sent twice.

Already sent · Not sent again

A missing permission

If your store has not given us permission for orders, you are asked to reconnect. Your store stays connected.

Needs you · Reconnect Shopify for orders

Questions about Shopify orders

What you can send back, what a cancellation does, and what to do when a permission is missing.

Still wondering?

Our team replies within a few hours, Mon–Fri.

Talk to us Read the docs

Does confirming a shipment tell the buyer?
The confirmation goes to Shopify as a fulfilment. A fulfilment can trigger Shopify's own shipping notice to the buyer, so we guard against sending the same confirmation twice.

Does cancelling an order refund the buyer?
No. A cancellation does not move money. To return the money, refund the order as a separate action. The cancel dialog says this before you confirm.

Can I cancel one line of an order?
No. Shopify cancels a whole order, so one cancelled line cancels every line of that order. The cancel dialog warns you first.

Why does my order show no buyer name or address?
Shopify did not send it. When Shopify says it withheld a detail, the order names it. When Shopify sent nothing and did not say why, the order says only that. In both cases you can still see the buyer in Shopify.

What if my store has not given us permission for orders?
You see a Reconnect row in your Needs you list. A missing permission does not disconnect your store.

More on the Shopify integration

Next SEO titles on Shopify Search titles and meta descriptions written for your Shopify store. Before this Inventory sync on Shopify Shopify stock mirrored as it changes, and sent to your other channels. Feature Order management One queue for the orders from every channel.

Run your Shopify orders from one queue

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