eBay integration · Orders

Orders in. Shipping, refunds and cancellations back.

eBay sales arrive beside every other channel you sell on. Everything you do with them goes back to eBay from the same screen: shipping, refunds and cancellations.

  • Tracking sent back to eBay
  • Refund result read from eBay
  • Told when new orders land
Coming in

Sales, in one queue

Orders are pulled in with their items, quantities, buyer notes and payment status.

They keep up with eBay

After an order arrives, a buyer cancellation or a status change is still picked up. You are not left with a stale record here.

One list for packing

eBay orders sit next to your Amazon, Shopify and Etsy orders. The people packing boxes work one list, not a browser tab per marketplace.

One queue, every channel

Each eBay order brings
Items Quantities Buyer notes Payment status
Going back

What you can send back

Each action is pushed to eBay and reflected on the order here.

Shipping fulfilments

Confirm a parcel with its carrier and tracking number. eBay records it as a shipping fulfilment, which moves the order to Shipped for the buyer.

Shipped · Carrier and tracking sent to eBay

Packed by parcel

eBay’s unit is the package, not the line item. Items going in one box are confirmed together, which is how they will actually arrive.

Parcel 1 · 2 items confirmed together

Refunds

Raise a refund with an eBay reason and an amount. The outcome is read from eBay’s response, not assumed. A refused refund never looks like a successful one.

Refund refused · eBay’s response shown on the order

Cancellations

Cancel an order you can’t fulfil. eBay cancels whole orders, not single lines, and the dialog tells you so before you commit.

Before you confirm · This cancels the whole order, all 3 items
Why run them here

Why it’s worth having them here

Metrics protected

Orders feed the same stock level your listings publish from. That stops the last unit selling twice and costing you a defect.

Nothing waits on a person

Orders are collected on their own schedule. Shipping confirmations go out as you mark parcels away, without anyone logging into Seller Hub.

You’re told when they land

New orders raise a notification. A quieter channel does not go unnoticed until someone thinks to check it.

Questions about orders

What comes in, what goes back, and how eBay's own rules shape it.

Still wondering?

Our team replies within a few hours, Mon–Fri.

Is tracking sent back to eBay?

Yes. Confirming a parcel creates a shipping fulfilment on eBay with its carrier and tracking number. That is what marks the order shipped for the buyer and keeps your dispatch metrics intact.

Can I cancel part of an order?

eBay cancels whole orders. It has no way to cancel one line and keep the rest, so that is what the platform does, and the dialog says so before you confirm. If only part of an order can't be fulfilled, a refund is usually the right route.

How are refunds handled?

You pick an eBay refund reason and an amount, and it is submitted through eBay's own refund flow. We read the result from the response body rather than trusting the HTTP status. So a refund eBay declined is never shown here as done.

Do orders stay current after they arrive?

Yes. Status changes on eBay's side, such as buyer cancellations and fulfilment updates, are picked up on later passes. An order here does not freeze at the state it had when it first came in.

Run your eBay orders from one screen

Connect Amazon, eBay, Shopify and Etsy in one place.

  • No hidden fees
  • Cancel anytime
  • Setup in 4 minutes